Terms And Conditions
Terms & Conditions for Lisa’s Custom Crafts
I have approved, looked over, and clarified my order. I understand that I am able to reach out to
LISA’S CUSTOM CRAFTS at LISA@LISASCUSTOMCRAFTS.COM if I have any questions.
LISA’S CUSTOM CRAFTS must be notified of a defective/incorrect item(s) within 5 days of
product delivery. After 5 days the customer must accept the product in the condition it was
received. We are not responsible for the treatment of the product(s) you receive after it has been
delivered such as how you wash, handle or use your product.
Production time is PRODUCTION TIME from your payment date for individual orders.
I understand that LISA’S CUSTOM CRAFTS is not responsible for any errors made by the
postal service. However, if the tracking number/status is shown as incorrect, please contact us
IMMEDIATELY to resolve the issue, and make a claim with the postal office if need be.
I agree to have double checked my address/shipping destination. If a package is returned because
the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We
will contact the buyer for the correct address, and furthermore the buyer will be responsible to
re-pay shipping before we send the package again.
I understand that LISA’S CUSTOM CRAFTS is not responsible for any incorrect instructions
provided during the order process (i.e. misspellings, incorrect sizes, incorrect proof versions,
etc.). Reprinting for such errors will be done at the customer’s expense.
All items are custom made so refunds and exchanges are not available. For this reason, please
double check the information you provide for each order. If an error is made on our
part, we will replace the item as soon as possible after item has been returned to us.
Design options are continuously updating, please double check that the design requested for
order is available, do not assume the PRODUCT/DESIGN STYLE is in stock. If your item is back ordered and you wish to cancel your order we will issue you a refund. We have the right
to modify our product including available items and these policies at any time without notice.
Please contact us if you have any questions regarding these policies. When placing an order with
LISA’S CUSTOM CRAFTS, you are agreeing to these terms and conditions.
Shipping rates are based on the weight of all items in the order. Shipping times vary depending on the nature of the item and can take up to 1–2 weeks for shipment to leave our shop. All items are shipped with a Tracking Number which will be updated through your invoice/receipt. LISA’S CUSTOM CRAFTS will not be held liable for your package after it has been scanned “Accepted” at the Post Office. If there are any issues after this point, you will need to contact the Post Office directly.
FONTS: The fonts used for personalized items will be chosen to best fit the item at the discretion of LISA’S CUSTOM CRAFTS and may differ from that in the example.
ALL SALES ARE FINAL.
DISCLAIMER:
*Theses products are hand crafted and will vary from item to item.
*Production time can be 1-2 weeks or less but can vary in peak seasons.
*All personalized/custom items will require full payment before production.
*Tax & shipping is not included.
*Due to the many variations in monitors and browsers, the color of products may appear different on different monitors. Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise. Since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the color of the actual product. We have made every effort to display as accurately as possible the colors and images of the products we carry and that appear on the website, but cannot guarantee that what you see is an exact representation.